Vehicles

Van (HiAce)

12Pax

(Max 8 pax with Lug)

¥212,500~
Microbus

17Pax

(Max 14 pax with Lug)

¥232,500~

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Conditions & Policies

Our cancellation policy is as below:

(1) If notice of cancellation is received by the Company 22 days or more days prior to the starting date of the charter service: 0% + any transaction fee applied by the payment system*
(2) If notice of cancellation is received by the Company 21 days to 15 days prior to the starting date of the charter service: 20% of the charter fare + any transaction fee applied by the payment system*
(3) If notice of cancellation is received by the Company 14 days to 2 days prior to the starting date of the charter service: 30% of the charter fare + any transaction fee applied by the payment system*
(4) If notice of cancellation is received by the Company 1 day prior to the starting time of the charter service: 50% of the charter fare + any transaction fee applied by the payment system*
(5) If notice of cancellation is received by the Company on the day of the charter service, after the departure time of the charter service, or in case of failure to show without notice: 100% of the charter fare.*

*(6) Any transaction fee i.e. credit card surcharges, bank transfer fees, or any other service fees applied – typically between 4% to 4.5% – during the refund process must be paid by the client and are not the responsibility of the Company.

FAQs

Does your driver speak English?
Your driver doesn’t necessarily speak English. Their English may be limited however our support staff are of international background and can assist you if necessary.
Can the buses be equipped with children's seats?
Yes. All vehicles can be equipped with child seats upon your request (without additional charge). If you wish to use a child seat, please make sure you request one on the reservation form.
What is the payment procedure?
We will send you an electronic invoice to your email address. Once you have received the invoice, please click on the inserted link and complete payment via either credit card or PayPal. Once we have received payment we send you a final confirmation and contract voucher.
If I have an emergency, who should I contact?
Please send an email to snowmonkeyresorts@machinovate.com or call our office on +81-26-219-6272. Our English-speaking staff will assist you.
Will there be toilet breaks while we are on the road?
Yes. Your driver will stop for a toilet break once every two hours during the charter operation. If the charter duration is less than 2 hours we will not have toilet break unless requested.
Can we eat food inside the vehicle?
Yes. Please feel free to bring your own food and non-alcoholic drinks, according to your needs.
Can we drink alcohol inside the vehicle?
No. We ask that our guests refrain from drinking alcohol during their charter service for their own safety and comfort.
How does the pick-up work?
Our driver will wait for you at the arrival gate of your terminal (for airport pick-up) or ticket gate (for station pick-up) with the sign: "SNOW MONKEY RESORTS CHARTERS." Please show him your voucher and he will lead you to your charter vehicle.
How does drop-off at the airport work?
We will drop you off at the departure terminal, based on the flight details given to us.
What is your cancellation policy?
Our cancellation policy is as below:
  • 22 days or more days prior to the starting date of the charter service: 0% + any transaction fee applied by the payment system*
  • 21 days to 15 days prior to the starting date of the charter service: 20% of the charter fare + any transaction fee applied by the payment system*
  • 14 days to 2 days prior to the starting date of the charter service: 30% of the charter fare + any transaction fee applied by the payment system*
  • 1 day prior to the starting time of the charter service: 50% of the charter fare + any transaction fee applied by the payment system*
  • If notice of cancellation is received by the Company on the day of the charter service, after the departure time of the charter service, or in case of failure to show without notice: 100% of the charter fare.*
  • *Any transaction fee i.e. credit card surcharges, bank transfer fees, or any other service fees applied - typically between 4% to 4.5% - during the refund process must be paid by the client and are not the responsibility of the Company.

(Travel Agency License No: Nagano 2-562)
Snow Monkey Resorts Tours
2159 Kurita, Nagano City, Nagano, 380-0921 Japan
Tel: (+81)26-219-6272
Member of All Nippon Travel Agents Association
Travel Service Supervisor: Azusa Fukuhara